Can I check if my order was successfully processed?
As soon as we have received your order, a conformation e-mail will be send with the details of your order and payment. You will also receive a conformation e-mail when your order has been dispatched.
What should I do if the product I received is damaged?
Should you by chance receive a defective product, please contact us via the contact form in the webshop.
What should I do if I receive the wrong product?
Should you receive a product you did not order by mistake, please contact us via the contact form in the webshop.
Is it safe to place an order at UrbanChicksWithBrains.com?
Yes, you can safely shop on our website. We have taken every security precaution to guarantee the safety of your purchase and your personal details.
How do I know if the product I ordered is actually available?
All products in our webshop can be delivered promptly. When a product in the webshop is not in stock, you will be notified when selecting the product.
Can I subscribe to a newsletter in order to keep informed about Urban Chicks With Brains activities?
You can subscribe to our newsletter on our website.
Can I unsubscribe to the newsletter of Urban Chicks With Brains?
If you don’t want to receive our newsletter anymore, you can unsubscribe by clicking the link below the newsletter.
Are samples available?
Yes, it depends on the project and amount of exposure. Contact us for more information.
How can I pay for my order?
We accept the following payment methods: PayPal.
How do I know if my payment was successful?
You will receive an e-mail from us confirming your payment.
HOW TO ACTIVATE AND USE THE GIFTCARD?
Using our gift card is easy. You first go to the Shop page at UrbanChicksWithBrains.com. Click on a product you would like to purchase and click on ADD TO CART. When you are finished shopping click on the SUBTOTAL bar and click on PROCEED TO CHECK OUT. At the CHECK OUT page you can fill in your giftcard code. The funds will be stored in Your Account and automatically applied to your next eligible order. The original expiration date, if any, applies to any unused funds.
How long will it take before I receive my order?
Orders are always dispatched within 20 business days. When we have dispatched your order, a conformation e-mail will be send.
What are the shipping and administrative rates?
For orders in Europe the amount of the shipping and handling costs are €20 per package. A complete list of the shipping and handling costs for addresses outside Europe can be found below Shipping & Returning at the bottom of this page.
How can I check if my order has been dispatched?
As soon as your order has been dispatched, a conformation e-mail will be send. If available, a Track&Trace code will be shown to track your order.
Can I order from a foreign country?
Yes, you can. A summary of the shipping and administrative rates can be found below Shipping & Returns at the bottom of this page.
How will my order be delivered?
Your order will be delivered by PostNL.
What is the fixed term for returning a products?
After you have received your order, you have 7 business days to return the products. Returned products must be in perfect condition and in the original packaging. Discounted products cannot be returned or exchanged. Always contact us first before returning your products via the contact form.
Will I have to pay anything when returning products?
Yes, the costs for the return postage are yours to pay. When returning products paid shipping and administrative charges are not refunded.
How do I receive a refund of the returned shipment?
As soon as the returned shipment is approved, you will receive a refund excluding the shipping charges by the same payment method used.
When will I receive a refund of the returned shipment?
After the returned shipment is approved, given the products are in perfect condition upon returning, we will refund the amount within 20 business days.
What should I do if the refunded amount is not correct?
Contact us via the contact form in the webshop.
Can I exchange a product if, for example, the size does not fit?
Yes, you can. Contact us via the contact form in the webshop. Please note that Urban Chicks With Brains has the right to refuse returned products reported or shipped after the fixed term, and products that are not in perfect condition or shipped in the original packaging.